delivery

All the Electric Motorbikes & Mopeds come to us in a specialy built frame and box to enable safe storage whilst its in transit. Once arrived we carefully deconstruct the box to reviel the Bike.

Once unboxing has been completed we remove the internal packaging and attach the handlebars and front wheel to the bike with are specially trained in house mechanic.

This is one of the most important steps as this allows us to fully inspect the Bike. The mechanic will check that all the parts work including lights and the different modes aswel as fully charging up the battery. Once the mechanic is happy, they will take the bike out on a short ride to ensure everything is safe and working correctly.

We will register the bike for you through DVLA and fit the number meaning you will be ready to ride away once the bike is delivered.

We use large delivery vans and protective covers ensuring your bike is safe in transit. When the Bike arrives any minor adjusments will be made so that the bike is perfect for you.

 How do subsequent purchasers get the benefit of the warranty?

 In  order  for  subsequent  purchasers  to  benefit  from  this warranty,  they  should  tell Vmoto about a  change in ownership of a Product at the time it occurs.    Subsequent purchasers should supply to Vmoto in writing the name of the original purchaser, the date  of the sale, the model and serial number of the Product concerned, the original delivery date of the  Product and confirmation that the subsequent purchaser has received and read the owner’s manual  and this warranty.  

 What is not covered by the warranty? 

 This warranty does not apply to a Product unless:

 it  was  supplied  by  Vmoto  or  through  a  person  authorised  by  Vmoto;  it  is  the  purchaser’s  responsibility to check whether such a person is authorised;  

 the  purchaser  and  any  subsequent  purchaser  has  followed  the  instructions  set  out  in  the  Product’s manual, including without limitation in relation to charging of the battery; 

 the  purchaser  and  any  subsequent  purchaser  has  performed  routine  maintenance  and  servicing in accordance with  the  Product’s manual, including without limitation  having  the  Product serviced in accordance with the schedule set out in the Product’s manual; and  

 any  repairs  or  modifications  have  been  carried  out  by  Vmoto  or  by  persons  properly  authorised by Vmoto.    This warranty does not cover repair of damage or replacement of parts to the extent caused by abuse  or neglect of the Product.  Examples of this include (without limitation):  

 any damage that results from use of the Product for race, rally or similar competitive sports;   

 any damage that results from operating methods other than those indicated in the Product’s  manual or use beyond the limitations or specifications specified by Vmoto (maximum load,  passenger capacity, engine speed and others);   

 any damage that results from use of non‐genuine parts or from use of lubricants, liquid agents  or  charging  voltages  with  specifications  different  from  those  indicated  in  the  Product’s  manual;   

 any  damage  that  results  from modifications  not approved  by Vmoto  (vehicle  performance  modifications, changes to lights, changes to motor controller settings, charger modifications  and other changes);   

 any damage that results from repairs of modifications carried out other than by Vmoto or a  person authorised by Vmoto; and  

 any damage that results from the passage of time (natural fading of painted surfaces, plated  surfaces and other deterioration).  

This warranty does not extend to:

 Products modified in any way from the standard specifications as described in the Product’s  manual, including any Product whose odometer has been altered;  

 normal wear and tear, corrosion and routine maintenance, such as the recommended service  inspections;  

 pre‐delivery inspection and assembly;  

 Products  from  which  identification  numbers  have  been  removed  or  whose  identification  numbers have been altered or mutilated;  

 the  cost  of  parts  and  labour  involved  in  any  routine  care  and  maintenance  and/or  the  replacement of parts due to normal wear and tear, use, or deterioration, including but not  limited to oils and lubricants, light bulbs, tyres, brake pads and rotors and fuses;  

 cosmetic concerns that arise as a result of environmental conditions, owner abuse, misuse,  lack of routine care and maintenance, and/or improper use;   

 inconvenience, cost of lodgings, cost of alternative transportation, loss of time, loss of income  or loss of use of the Product or any consequential damage or economic loss of any kind;   

 damage,  malfunctions,  or  performance  problems  caused  by  theft, fire,  collision,  accident,  vandalism, explosion, submersion in water, improper storage or acts of god;   

 storage  costs,  or  transportation  and  shipping  costs  related  to  the  performance  of  this  warranty;  

 damage,  malfunctions,  or  performance  problems  caused  by  continued  operation  of  the  Product  after  a  warning  light,  gauge  reading,  or  other  warning  indicates  a  mechanical  or  operational problem;  

 Products  severely  damaged  or  declared  to  be  a  total  loss  by  an  insurer,  or  Products  substantially  reassembled  from  or  repaired  with  parts  obtained  from  another  used  motorcycle;   

 Products where  the battery has not been charged in accordance with  the Product manual,  including without limitation if the Products have been used or stored with a depleted battery;  or  

 damage,  malfunctions,  or  performance  problems  caused  by  airborne  industrial  pollutants  (e.g., acid  rain), bird droppings,  tree sap, stones,  flood water, windstorms, or other similar  occurrences.  

How does this warranty apply to the battery? 

 The battery supplied with  the Product is  the only battery covered by  this warranty.  In  the case of  removable batteries, spare or replacement batteries are not covered but may be covered by their own  warranty.    Owing  to  the  battery  chemistry,  there  is  a  normal,  expected  reduction  in  range/capacity  that  the  battery  supplied  with  the  Product  can  yield  over  time  and  usage. 

Depending on use and storage conditions, batteries will degrade during the duration of this warranty.  Batteries must be operated in  accordance with the Product’s manual to preserve capacity.  Deep discharging of the battery (such  that it reports 0% state of charge), operating the Product outside of operational parameters stated in  the manual, or using charging equipment not approved by Vmoto, shall invalidate the warranty.    Vmoto will repair or replace pursuant to this warranty (subject to the limitations above) a battery that  exhibits a nominal storage capacity reduction of greater than 20% of the published original nominal  capacity, as measured by Vmoto or a person authorised by Vmoto UK.    To  check  the  capacity  of  a  battery,  Vmoto  (or  such  authorised  person)  may  either  download  information from the battery management system or motor controller, or discharge the battery into  a dummy load. Tests will be conducted in conditions as determined by Vmoto.  

At the end of the warranty period as stated above, a Product owner shall be offered the opportunity  to  extend  the  battery  warranty  for  a  further  2  years  or  20,000km  (whichever  comes  sooner),  for  additional cost.  Such extended warranty shall  require Vmoto  to  repair or  replace pursuant  to  this  warranty  (subject  to  the  limitations  above)  a  battery  that  exhibits  a  nominal  storage  capacity  reduction of greater than 30% of the published original nominal capacity, as measured by Vmoto or a  person authorised by Vmoto.  The price of the warranty extension shall be determined by Vmoto, by  reference to usage of the battery and prevailing battery costs.    

 Zero Motorcycles B.V. (“Zero”). 

 Zero requires its authorized dealers to submit warranty registration information on-line or a warranty registration card via mail at the time of purchase to ensure timely service. When a covered 2020 Zero Motorcycle is sold to a subsequent owner, the original owner should submit a warranty transfer request either electronically or in writing. This must be performed to allow Zero the ability to contact the new owner in the unlikely event of a safety related issue. 

Zero warrants that all factory manufactured 2020 Zero Motorcycles are free from defects in material and workmanship during the period of this Limited Warranty.

This Limited Warranty covers parts, including the motor, motor controller, frame, swing arm, fork, rear shock, brake assemblies, wheels and electrical sub-assemblies, and approved Zero accessories installed at the time of purchase by an authorized Zero dealer.

This Limited Warranty also covers the following items, collectively referred to as “Power Packs”:

• ZF7.2 and ZF14.4 Z-Force® Li-Ion Power Packs installed on 2020 Zero S/SR/DS/DSR/FX/FXS motorcycles.
• ZF3.6 Power Pack Modules on the Zero FX/FXS. Should a ZF3.6 Power Pack be purchased to upgrade the capacity of a Zero ZF3.6 after the initial “in-service date” of the 2020 Zero Motorcycle, the Power Pack warranty duration will match the remaining Power Pack warranty from the 2020 Zero Motorcycle.
• The Z-Force® Power Tank accessory that may be mounted in a Zero S/SR/DS/DSR model motorcycle. Should the Z-Force® Power Tank be purchased after the initial “in-service date” of the 2020 Zero Motorcycle, the Z-Force® Power Tank’s warranty duration will match the remaining Power Pack warranty from the 2020 Zero Motorcycle.

This Limited Warranty covers all components of the Power Packs that are included as a part of the Z-Force® Power Pack or Power Tank, including the battery, integrated battery management system, internal wiring, and internal structures.

The duration of this Limited Warranty depends upon whether your 2020 Zero Motorcycle is a demonstrator or a non-demonstrator.

Demonstrators are 2020 Zero Motorcycles that have been driven by or used by Zero’s or an authorized dealership’s customers or prospective customers, staff, managers or executives, or members of the press, but have never been registered within a European member state or country.

Non-demonstrators are those 2020 Zero Motorcycles that are not demonstrators.

The duration of this Limited Warranty for non-demonstrator 2020 Zero Motorcycles, not including the Power Packs, is a period of two (2) years from the original “in-service date.”

Note: The “in-service date” is the earlier of either (a) the date that the authorized dealer performs a pre-delivery inspection (“PDI”) and delivers the motorcycle to the customer; in the event these events occur on different dates, the later date shall be the “in-service date” or (b) the date three (3) years from the date that Zero ships the motorcycle to the authorized dealer.

The duration of this Limited Warranty for the Power Packs (not including the Power Pack’s outer case) is:

• Five (5) years from the “in-service date” for the ZF7.2 and ZF14.4 Z-Force® Li-Ion Power Packs on the 2020 Zero S/SR/DS/DSR/FX/FXS Motorcycle.
• Five (5) years from the “in-service date” for ZF3.6 Power Pack Modules on the Zero FX/FXS.
• Five (5) years from the “in-service date” of the host 2020 Zero FX/FXS ZF3.6 Motorcycle for the ZF3.6 Power Pack upgrade. If purchased after the host Power Pack warranty has expired, the additional Power Pack will receive the standard accessory warranty of one (1) year from date of purchase.
• Five (5) years from the “in-service date” of the host 2020 Zero S/SR/DS/DSR Motorcycle for the Z-Force® Power Tank accessory. If purchased after the host Power Pack warranty has expired, the Power Tank will receive the standard warranty of one (1) year from date of purchase.

The Power Pack’s outer case is not covered under the Power Pack Limited Warranty duration terms above. Instead, the Power Pack’s outer case is covered for a period of two (2) years from its “in-service date.”